Cancellations and refunds

Cancellations, refunds, and support

To request cancellation, a refund, a delivery correction, or help with a disagreement, email contact@stein.technology. Include your order or proposal reference, if applicable, and describe the request. Do not send a full card number or security code.

For distance contracts covered by the Brazilian Consumer Protection Code, the statutory withdrawal right may be exercised within seven days of the contract or receipt, according to the applicable rule. Longer periods or additional protections provided by mandatory law will be respected.

Downloading material is not automatically treated as a waiver of statutory rights. Expiry of the withdrawal period does not remove rights concerning defects, failed delivery, or failure to honor an offer.

Custom project proposals may set additional cancellation conditions without overriding statutory rights. When a refund is due, it will be processed through the original payment method wherever possible; the time the credit appears depends on the processor and financial institution.

When an applicable statutory withdrawal right is exercised, the refund includes the full amount paid without withholding processing fees. Refunds use the original payment method whenever possible, subject to mandatory applicable rules.